1. How do I set up a my charity's webpage as my homepage?

2. How do I actually use Google to search the internet?

3. How do I visit the shops and buy through the Givebyclicking.co.uk website?

4. Is shopping at your site secure?

5. Do I have to start my searching and shopping from Givebyclicking.co.uk?

6. What if I have a problem with my order?

7. How do I list my cause with Givebyclicking.co.uk?

8. Is there any cost or obligation?

9. Why?

10. More help.

1. How do I set up a my charity's webpage as my homepage?
If you are using Microsoft Internet Explorer, go to the page of the charity that you wish to support and at the top of your computer screen click the button that is called 'Tools'. You will then get a drop down list. Go down the drop down list and click on the 'Internet Options' button. A separate window will then open. In this separate window click the button that is called 'Use Current'. This will then set the page you are currently looking at as your homepage. If you are still having problems email us at support@givebyclicking.co.uk.
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2. How do I actually use Google to search the internet?
Once the Givebyclicking.co.uk webpage has loaded for the charity you support follow the steps and diagrams below:

	1. Type in the key phrase for the item you are searching for, in this case 'william shakespeare' (diagram 1, below) 2. Choose whether you want to search webpages from the entire internet or just webpages in the UK (diagram 1, below) 3. Click the 'Search' button so that Google can search the internet for you (diagram 1, below) 4. Once the next webpage has loaded you can visit as many websites as you like by clicking on the blue headers (diagram 2, below)
diagram 1
diagram 2

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3. How do I visit the shops and buy through the Givebyclicking.co.uk website?
Once the Givebyclicking.co.uk webpage has loaded for the charity you support follow the steps and diagrams below:

	1. Depending on whether you are looking for a specific shop or a certain item move your mouse either over the 'Shop >' or 'Departments >' buttons (diagram 3, below) so that a drop down list appears (diagram 4, below). 2. If you used the 'Departments >' drop down list move your mouse over the department you are looking for so that a list of the available shops appears (diagram 4). To visit a shop simply click on the shop's name and then you will be diverted to that shop. (diagram 4) 3. You are then on the shops website and can shop as normal.
diagram 3
diagram 4

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4. Is shopping at your site secure?
Yes. Every one of our merchants offers safe and secure shopping.

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5. Do I have to start my searching and shopping from Givebyclicking.co.uk?
Yes. To give donations for your charity you must start your searching and shopping at the homepage for the charity you are supporting.

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6. What if I have a problem with my order?
Contact the Orders or Customer Service Department of the merchant.

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7. How do I list my cause with Givebyclicking.co.uk?
If you work for the charity you want listed email us at charity@givebyclicking.co.uk with your contact details (including full name, charity name, contact email address, phone number, postal address and website, if you have one). We will then begin the necessary processes of enrolling you onto the Givebyclicking.co.uk website.

If you don't work for the charity but would like it listed email us at suggest@givebyclicking.co.uk with your contact details (full name, contact email address, phone number and address) and also the contact details for the charity you wish to support (including contact name, contact email address, phone number, postal address and website, if they have one). We will then get in contact with the charity.

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8. Is there any cost or obligation?
None, either for charities or for supporters.

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9. Why?
Givebyclicking.co.uk was dreamt up because we wanted to help support more charities and provide a channel for communicating with their supporters. By building the Givebyclicking.co.uk website we have set up a system that means charities can be supported, at no cost to the supporter or charity, and therefore carry on the great work they already do. We cover the costs of running this website from our own pockets and do so to maximise the amount charities can earn.

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10. More help.
If we haven't answered your question here, contact us.